Operating Forces Tactical System Support Center
Support Center personnel are available... 24 hours a day,
7 days a week, 365 days a year
The mission of the Operating Forces Tactical Systems Support Center (OFTSSC) is to provide continuous, distributed technical support, troubleshooting, and problem resolution for Command, Control, Communications, Computers and Intelligence (C4I) systems, in order to optimize those systems as force multipliers in assisting Marines to win battles. While the OFTSSC focuses on the needs of the Marine Corps, it offers technical assistance to all C4I system users across the entire Department of Defense (DoD), U.S. Government and all U.S. Foreign National Allies.
The general types of available OFTSSC support include system hardware setup, software installation and configuration, operational planning and employment recommendations, in depth system troubleshooting, up to date documentation and software/firmware file distribution and delivery of user feedback from the operational forces to MARCORSYSCOM system program managers. This support is delivered to C4I system users both remotely and through direct, onsite customer interaction.
The OFTSSC provides its customers with remote technical assistance by facilitating online access to supported system documentation, system software and offering live interaction with system subject matter experts (SMEs), via phone, online chat, and email. If a solution to a customer problem is not immediately available, OFTSSC personnel will actively work to obtain a solution by elevating customer issues to MCTSSA support engineers, system vendors, Marine Corps Systems Command program managers or other commercial or DoD customer support agencies.
The OFTSSC also provides its customers with onsite system support by sending SMEs to provide over-the-shoulder technical assistance to units that are either currently deployed or in the process of preparing for a training exercise or deployment. The OFTSSC routinely supports local small unit training exercises, Weapons and Tactics Instructor (WTI) Courses, Mojave Viper Exercises, Marine Expeditionary Unit (MEU) workups and Operation Enduring Freedom (OEF) deployments.
Requests for onsite support teams can be made by contacting the OFTSSC directly and should include following information:
- Unit Requesting Support
- Dates for Requested Support
- Location of Support
- C4I Systems In Need of Support
- Points of Contact (With Phone Number)
Requests for other services should be directed to MCTSSA Operations.
For C4I training, please contact a Communication Training Center (CTC) or visit the Command and Control Training and Education Center for Excellence (C2TECOE).
MARCORSYSCOM continually fields numerous complex C4I systems. Marine Forces currently lack the MOS structure to effectively operate these systems. Additionally, high operational tempo and personnel rotations prevent units from maintaining experienced Marines with requisite technical skills to maintain and utilize these systems. The MCTSSA Deployed Support Branch partially fills this void by providing task organized technical support teams comprised of Marines, Civil Servants and Contractors, during:
- Marine Expeditionary Unit (MEU) work-ups
MEU support is focused on support during Deploying Group Systems Integration Test (DGSIT) events, Problem Definition (PD) and Final Integration Test (FIT) events.